Purchase and delivery terms
PURCHASE AND DELIVERY TERMS
At YNIQ DISTRIBUTION AB, (hereinafter referred to as YNIQ AB), we strive for maximum customer satisfaction at all times. Below you will find the terms and conditions concerning your purchase.
The normal delivery time is 5 working days from the day the order was placed. If a product would be out of stock the delivery time can be longer. You always have the possibility to cancel the purchase if a longer delivery delay occurs. Please contact our Customer service if you wish to cancel your purchase. We make reservations for the liability of delays or failed deliveries caused by discontinued products or the stock handling of our suppliers. We also make reservations for price difference on YNIQ.SE caused by wrong price codes, etc.
We will send an order confirmation with information about your purchase by e-mail as soon as we have received your order. We recommend that you save the order confirmation if you should need to contact YNIQ AB customer service.
At present, YNIQ AB accepts VISA, Mastercard and American Express. When you pay with credit card, the payment is handled by our payment partners DIBS, http://www.dibs.se, and Euroline, http://www.euroline.se, to guarantee secure payments. This is how it works:
• Choose your credit card type i.e. (Visa, Mastercard or American Express), state your card numbers and validation date.
• A control is carried out to make sure that your data is correct and that there is money on your account.
• The money is being transferred to YNIQ AB.
• As soon as YNIQ AB receives the information that the payment is completed the goods are sent to the customer.
Please visit: http://www.dibs.se to read more about DIBS or http://www.euroline.se to read more information about Euroline.
IMPORTANT! To ensure your safety and comfort, we use a secure order form. No external parties will be able to access the information you have given. Read more under Security.
YNIQ.SE uses the latest security standard 3-D Secure. 3-D Secure is an XML-based protocol to allow authentication of cardholders of credit card companies in epayment transactions. The 3-D Secure protocol was developed by Visa to improve the security of Internet payments. It was adopted and is offered with the service name Verified by Visa and MasterCard SecureCode. The main difference between Visa and MasterCard implementations resides in the method to generate the AAV (Accountholder Authentication Value): MasterCard uses UCAF (Universal Cardholder Authentication Field) and Visa uses CAVV (Cardholder Authentication Verification Value).
Freight charges apply to all countries.
YNIQ AB accepts the economic responsibility if products are damaged or missing during transport. However, you are required to contact our Customer Service within 14 days. The economic responsibility is yours if products are damaged or missing during the return transport.
You have the right to return undamaged and unused products. Notification about this shall be done immediately upon reception of the product or latest 14 days after reception. The notification shall be done to firstname.lastname@example.org or through a standard mail to: YNIQ AB, Box 7395, 187 15 Täby, Sweden.
The message shall contain the following information: a) order number b) payment confirmation c) title of the product you wish to return. The returned product shall be in an unused and undamaged state in its original package. Return the product together with a printed copy of the payment confirmation. State the cause of the return on the back side of the payment confirmation! You will have to pay the freight cost for the return. Return against cash on delivery is not accepted.
YNIQ AB guarantees that the products you have ordered are free from errors at the time of delivery. If you should receive a defect or wrongly supplied product, contact customer support at YNIQ AB without delay or at the latest within 14 days after reception. Customer support will take care of your complaint. Return the product in the state that it was received followed by a damage or error report. The returned product shall be in an unused and undamaged state in its original package. Return the product together with the payment confirmation. State the cause of the return on the back side of the payment confirmation.
You must contact customer support at email@example.com before you return wrongly supplied or damaged products to get the return request approved and the return postage paid.
The responsibility for errors in ordered products is limited to the terms now stated.
NON PICKED UP GOODS
If YNIQ AB receives packages that have not been collected at the post office, we reserve the right to charge you for all our costs that appear when handling your order and shipment. An invoice will be sent to you. Settlement of the invoice shall be within 10 days.
GOVERNING LAW AND JURISDICTION
Contracts between consumers and YNIQ AB shall be governed by Swedish Law. YNIQ AB follows the recommendations of the Swedish Consumer Authority. All above conditions apply solely to goods purchased by individual consumers. Please contact YNIQ AB for all B2B inquiries.
Finally, thank you for choosing what are probably the most advanced and well designed goggles and eyewear on the planet. Now, do have a nice day!